Customer Service

Training Kit including

•       Trainer Manual.
•       Trainee Manual.
•       Surveys.
•       Time Schedule.
•       Pre Test and Post Test.
•       Trainee Manual Contents.
•       Trainer Guide.
•       Trainer Action Plan.
•       Trainer Time Schedule.
•       Practical Cases.
•       Practical Situations.
•       Exercises.
•       PowerPoint Presentation.
•       Evaluation Forms.
•       Certificate of Appreciation Form.